Returns and refunds

Cancelling before it ships

Cancel any time before dispatch and you pay nothing. Email us with your order number.

Prepaid orders are refunded in full to the original payment method.

Returning after delivery

You have 7 days from delivery to tell us you want to return something. Email us with your order number and a photograph, and we will confirm the return address.

The piece must come back unworn and in its original box, with any certificate or tag still attached. We cannot accept anything that has been worn, resized, or altered.

What we cannot take back

• —Engraved, personalised or made-to-order pieces, because they cannot be sold to anyone else
• —Earrings and nose pins, for hygiene reasons, unless they arrived faulty
• —Anything returned after 7 days, or returned worn

None of this affects your rights if the piece is faulty or is not what you ordered.

Who pays the return postage

If the piece is faulty, damaged, or not what you ordered, we pay — we will arrange the pickup.

If you have simply changed your mind, the return postage is yours to cover.

When you get your money

We check the piece within 2 working days of it reaching us, then issue the refund. It reaches your account 5 to 7 working days after that, depending on your bank.

Refunds go back to the way you paid. For cash on delivery orders we ask for bank details and transfer it.

The ₹99 cash handling charge is not refunded, because it has already been spent collecting the money.

Faulty pieces

Tell us within 7 days of delivery, with a photograph. If it is a fault in the making, we repair it, replace it, or refund it — and we cover the postage both ways.

Ordinary wear is not a fault. Silver tarnishes and plating thins; both are normal and both can be put right. See care and repairs.